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KhassNet
Your account

Request deletion of your account

Use this form to ask us to delete your KhassNet account and the personal information we hold about you. You do not need to sign in, so you can ask even if you have uninstalled the app or cannot remember your password.

What happens next

  1. We confirm who you are, using the mobile number you give below.
  2. We remove everything we are allowed to remove, and tell you plainly what we cannot.
  3. Someone from our team contacts you on that number, usually within two working days.

What we have to keep, and why

We are an internet service provider in Pakistan, so the law does not let us delete some records on request:

Your CNIC and subscriber details. The Pakistan Telecommunication Authority requires us to hold these for every connection.
Connection session records - when you connected and which IP address you were given - for about 400 days, under the Prevention of Electronic Crimes Act 2016.
Bills, payments and receipts, which tax law requires us to keep.

Everything else goes: your contact details, support messages, notification settings and saved devices.

Your internet keeps working until we have spoken

Asking here does not disconnect you and does not stop your bills. If you want the connection cancelled as well, say so below and we will arrange it with you.

Ask us to delete your account

We use this to find your account and to call you back.

Optional, but it helps us find you faster. It is on your bill, like KN-000123.

Optional.

Optional.

If you can still sign in, you can also ask from Settings in the customer portal.

Your internet keeps working until we have spoken